AI & Innovation Lead, Operations

Adyen seeks an AI & Innovation Lead for Operations in Amsterdam. The role drives AI and automation strategies to re-engineer workflows, improve customer experience, and scale operational efficiency. Requires strong operational judgement, technical depth, and cross-functional leadership.

On-siteFull-timeSeniorAIAutomation

AI & Innovation Lead, Operations

Adyen seeks an AI & Innovation Lead for Operations in Amsterdam. The role drives AI and automation strategies to re-engineer workflows, improve customer experience, and scale operational efficiency. Requires strong operational judgement, technical depth, and cross-functional leadership.

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On-siteFull-timeSeniorAI

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

AIautomationdigital workflowoperating modelsgovernance

Soft Skills

operational judgementtechnical credibilitycuriosityexecutive presencecross-functional collaborationsolution-oriented mindsetlong-term thinking

Key Responsibilities

•Set the AI and innovation direction for Operations
•Work with domains to identify and prioritise use cases
•Lead the central Ops innovation model
•Lead a small team of Forward Deployed AI specialists
•Build credibility for AI across Ops
•Stay current on the AI landscape and translate into practical implications
•Work with central business enablement and capability teams
•Represent Operations in central engineering
•Track progress and value delivered

AIInnovationOperationsFinancial ServicesProduct ManagementMarketingFull-timeOn-siteAmsterdamLead