Zwolle
7 May 2026
Director – OUS Customer Logistics (Team of 50 people)
AbbVie
Zwolle
7 May 2026
Director – OUS Customer Logistics (Team of 50 people)
AbbVie seeks a Director of OUS Customer Logistics in Zwolle to lead a global team of 50, overseeing order-to-cash processes and supply chain strategy. Candidates need 8+ years in customer service or logistics, 5+ years in people management, and SAP knowledge.
On-siteFull-timeDirectorSAP
Director – OUS Customer Logistics (Team of 50 people)
AbbVie seeks a Director of OUS Customer Logistics in Zwolle to lead a global team of 50, overseeing order-to-cash processes and supply chain strategy. Candidates need 8+ years in customer service or logistics, 5+ years in people management, and SAP knowledge.
On-siteFull-timeDirectorSAP
Salary
Not specified
Core Qualifications
Technical (Must-have)
SAP
Soft Skills
leadershippeople managementanalytical skillscommunicationresiliencyagilityhelicopter viewchange management
Key Responsibilities
- Manage, coach, and develop a team of approx. 50 customer service professionals located around the world.
- Execute Customer Service Finance Manager Order to Cash activities under AbbVie’s Target Operating Model.
- Develop strategy and tactical operation of Customer Service activities.
- Represent supply chain related activities to all levels within the organization, customers, and vendors.
- Monitor workflow and address gaps quickly.
- Drive improvements based on KPI monitoring.
- Ensure compliance with corporate, division and departmental procedures and policies.
- Identify and implement strategies to improve quality of service, productivity, and profitability.
- Oversee achievement and maintenance of agreed customer service levels and standards.
- Handle complex and escalated customer service issues.
- Drive AbbVie culture across the team.
- Support implementation of OUS CL and OneHUB strategy.
- Use customer insight and RCA to identify companywide improvements.
- Strategically lead and develop operational management.
DirectorCustomer LogisticsPharmaceuticalSupply ChainSAPOrder-to-CashLeadershipGlobalZwolleAbbVie