Customer Support Specialist, Bilingual English & Japanese
Klaviyo
Customer Support Specialist, Bilingual English & Japanese
Klaviyo is seeking a Bilingual Customer Support Specialist (Product Expert) fluent in English and Japanese to support APAC customers from Sydney. The role involves providing high-quality product support via email and live chat, diagnosing software issues, and leveraging AI tools to improve workflows. Candidates must have full work authorization in Australia and be available for weekend shifts.
Customer Support Specialist, Bilingual English & Japanese
Klaviyo is seeking a Bilingual Customer Support Specialist (Product Expert) fluent in English and Japanese to support APAC customers from Sydney. The role involves providing high-quality product support via email and live chat, diagnosing software issues, and leveraging AI tools to improve workflows. Candidates must have full work authorization in Australia and be available for weekend shifts.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Develop an in-depth knowledge of the Klaviyo platform
- Experiment with AI in work or personal projects and explore new AI tools and workflows
- Provide high-quality product support for Klaviyo customers via email and live chat
- Communicate thoughtfully to provide answers for both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support and guidance on non-technical questions (e.g., marketing, sales, e-commerce setup)
- Document troubleshooting and problem resolution steps
- Transform workflows by putting AI at the center and building smarter systems