Australia
1 week ago
Solutions Architect - APAC
Drata
Australia
1 week ago
Solutions Architect - APAC
Drata is seeking a Solutions Architect to support APAC enterprise customers in implementing and adopting its security and compliance automation platform. The role requires 8+ years of post-sales experience in B2B SaaS, strong technical skills in cloud platforms and APIs, and the ability to work remotely aligned with APAC hours.
AI-enabledRemoteFull-timeSeniorAWSGCP
Solutions Architect - APAC
Drata is seeking a Solutions Architect to support APAC enterprise customers in implementing and adopting its security and compliance automation platform. The role requires 8+ years of post-sales experience in B2B SaaS, strong technical skills in cloud platforms and APIs, and the ability to work remotely aligned with APAC hours.
AI-enabledRemoteFull-timeSeniorAWS
Salary
Not specified
Core Qualifications
Technical (Must-have)
AWSGCPAzureREST APIsJSONJavaScriptTypeScriptReactPythonBashShellUnixAI-powered tools
Soft Skills
CommunicationCustomer-facingCross-functional collaborationProblem-solvingTrainingPresentation
Preferred Qualifications
Technical (Nice-to-have)
SecurityComplianceGRCAPAC regulatory requirementsData residencyAdditional regional languages
Key Responsibilities
- Own a portfolio of APAC enterprise customers as their primary technical point of contact.
- Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.
- Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.
- Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.
- Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.
- Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.
- Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.
- Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.
- Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.
- Share APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation.
Solutions ArchitectAPACRemoteB2B SaaSSecurityComplianceGRCAIEnterpriseCustomer Success