Senior Designated Support Engineer
Databricks
Senior Designated Support Engineer
Databricks is seeking a Senior Designated Support Engineer to provide high-touch technical support for its largest customers in the Digital Native Business segment. The role requires deep expertise in Apache Spark, data engineering, and cloud technologies, along with strong customer-facing skills. You will troubleshoot complex issues, build solutions, and collaborate with cross-functional teams.
Senior Designated Support Engineer
Databricks is seeking a Senior Designated Support Engineer to provide high-touch technical support for its largest customers in the Digital Native Business segment. The role requires deep expertise in Apache Spark, data engineering, and cloud technologies, along with strong customer-facing skills. You will troubleshoot complex issues, build solutions, and collaborate with cross-functional teams.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Perform advanced troubleshooting and root cause analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features.
- Discover requirements for continuous monitoring to detect early performance issues, working with R&D and NOC teams to optimise DNB customer environments.
- Build rapid POCs, test/deploy/monitor solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities.
- Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows.
- Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks Features.
- Pilot new best practices processes/programs, champion process improvements, and collaborate with cross-functional teams to enhance the customer experience.
- Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact.
- Collaborate onsite with Field Engineering, Sales, and Product teams during customer engagements and technical presentations to provide rapid solutions to production-impacting issues.