Senior Customer Data Analyst
Crown Resorts
Senior Customer Data Analyst
Crown Resorts is seeking a Senior Customer Data Analyst to join its Strategy team in Melbourne, delivering customer, commercial and operational insights across integrated resort operations. The role requires advanced SQL and Python or R skills, experience with Power BI or Tableau, and proven ability to influence senior stakeholders with data-driven recommendations.
Senior Customer Data Analyst
Crown Resorts is seeking a Senior Customer Data Analyst to join its Strategy team in Melbourne, delivering customer, commercial and operational insights across integrated resort operations. The role requires advanced SQL and Python or R skills, experience with Power BI or Tableau, and proven ability to influence senior stakeholders with data-driven recommendations.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Deliver advanced customer, commercial and operational analytics that identify revenue opportunities, support strategic initiatives and drive improved business performance across Crown's properties.
- Develop forecasting models, customer segmentations and performance reporting that support business planning, workforce planning and long-term commercial decision-making.
- Partner with senior stakeholders across the business to translate complex datasets into clear, actionable insights and recommendations that influence key business outcomes.
- Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities to inform growth and profitability strategies.
- Design, build and maintain reporting frameworks, dashboards and analytics solutions that improve data accessibility, reporting consistency and decision-making capability.
- Support enterprise-wide projects and business improvement initiatives, measuring performance outcomes and providing recommendations for ongoing optimisation.